In some cases, your response options may differ. Most sellers don't understand this. if (!document.MAX_used) document.MAX_used = ','; Enter a return merchandise authorization number, if you use them. Both buyers and sellers must meet all applicable return requirements. Evidence of successful delivery to the authenticator It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Select your carrier and enter the tracking number. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Welcome to the Returns board! I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. For most purchases, buyers are refunded to their original payment method. if (document.context) document.write ("&context=" + escape(document.context)); Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. The buyer requests a return in their My eBay and you'll be notified by email. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. The item in question is an electronic stabilizer with moving parts and motors. Big surprise there. Unresolved buyer returns can cause sellers . eBay and PayPal will not even look at video evidence. But I've never heard that automatically happens just because a seller doesn't offer returns. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. View basket for details. A few days later I receive a not as described PayPal claim. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Returns should be sent with tracked shipping that can be independently validated. I just sell locally to avoid all shenanigans. Buyer is asking for a refund because he can't figure out how to use it. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. var m3_u = (location.protocol=='https:'? This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. I report him immediately and call CSR. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Currency exchange rate applied to refunds. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. As you may already know or will find out after watching this video that it simply doesnt matter. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. I was not trying to show how it 'benefit a buyer". You can also find more information in our full article below. They also state that they cant guarantee the condition of the item being returned. See Partial refund guidelines. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. How to give a partial refund after the item is returned. But once . If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Returns related questions? See our Partial refund guidelines for more details. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. '&charset='+document.charset : (document.characterSet ? I originally shipped the item via FedEx because it's cheaper for heavier items. Read our article on, Need help with return shipping? FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. eBay Money Back Guarantee programs on international eBay sites. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Trading Cards have a more limited return window. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Create an account to follow your favorite communities and start taking part in conversations. Go to your preferred carrier's website and purchase a label. This is a good option for low-value items. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Otherwise you can consider this closed - nothing more for you to do. If an item is returned used or damaged, it may be appropriate to give a partial refund. For a low value item not worth paying return shipping for some sellers will just refund in full. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. This dragged out the process, caused unnecessary stress and confusion. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Give a full refund The buyer will receive a full refund. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Select the percent you want to deduct from the refund amount. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. '&charset='+document.charset : (document.characterSet ? But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. 01:38 PM You can choose whether to accept returns if a buyer changes their mind about a purchase. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. 04-18-2022 You can't deduct the original shipping cost from any refund amount. document.write ("?zoneid=4"); Classic Ebay sneak move. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. document.write ("?zoneid=2"); and both eBay and Paypal would still side with them. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Thanks for being honest about this. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Save the label to your desktop or mobile device. No support for sellers in these cases. This is a good option for low-value items. [CDATA[ Enter the amount you wish to offer the buyer. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. I recently asked eBay this exact same question. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Create a list of items the rule applies to. If the buyer does not ship the return by the specified date, eBay may close the return request. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. It's become so bad that it's the topic of memes and the punchline of jokes. They say, Buyer beware but what about the sellers? I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. I feel that I am being totally screwed. Here you can discuss returns with other members. This is a good option for low-value items. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Whether you need to accept the return depends on their reason for opening the return. I appreciate it. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Something went wrong. You don't accept returns in your policy and the buyer changed their mind about a purchase. Select the applicable selling categories. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); This can be useful when the buyer isn't completely satisfied with their purchase. var m3_u = (location.protocol=='https:'? https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. However, sellers cannot refuse REFUNDS. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. 04-18-2022 Buyers can find estimated delivery information in their Purchase history. document.write ("

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