We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. In March, the entertainment industry crashed. Being OK With Spectacular Failure. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. % of people told us that this article helped them. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to 4 if you have questions about listing tickets. It was time for me to choose possibility once again. Cons Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? WebOUR PARTNERS. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub will send you an email with instructions on how to claim your refund or credit. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. Thanks for your message we aim to get back to you within 24 hours. customersupportuk@stubhub.co.uk. At StubHub, our mission is simple: help fans find fun. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Enjoying This Built In Excerpt? 3 if you sold tickets already and have an issue. Come join us to plan your next live event experience! Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. This article was co-authored by wikiHow staff writer, Eric McClure. Suite 1 Avon, NY 14414. info@quicklees.com Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. To subscribe, click on the button below and copy the URL into an RSS reader. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Include your email address to get a message when this question is answered. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Surviving wasnt easy. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Arnaud Collin Global Head of Marketing. WebGet in touch with us today! Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. If a crisis like this had hit us earlier, wed have been in better shape to weather it. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Enjoy! From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. StubHub will refund your money if an event is cancelled or moved. The contact number is only for US and Canada. 1412 Broadway, New York, 10018, USA. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Olivier Ropars Vice President & CMO. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Fax Number: 1 Pro tip: Each number appears to go to a different department. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Lots of answers to questions are in our FAQ. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. WebStubHub's Field Operations. Jeff Zwelling TBD. This article has been viewed 52,013 times. Find contact information here. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Singh Cassidy will be based in StubHubs San Francisco headquarters. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. 2 if you have questions about buying tickets. AtStubHub, our mission is simple: help fans find fun. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. 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To subscribe, click on the button below and copy the URL into an RSS reader. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. It Field Operations and Last Minute Services. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Eric Baker Founder. Joel Santirso Senior Product Manager. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Join the list. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business.

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