Description. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. The $1,000.00 bid they accepted. As I have stated countless times. Tristen should have the additional documentation in his inbox this evening 12-11-2022. Read More: https://thormotorcoach.com/legal/ It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. I have hundreds of emails relating to our continued attempts to get these issues resolved. It's been non-stop. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. We want the work to be done correctly. It drops down over drivers head onto safety pins. Class C, 32 feet Thor Motor Coach. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. 2017 Thor Challenger XE Rear and side cameras and radio not working. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Generator in photo not included. Inventory shown may be only a partial listing of the entire inventory. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. I guess that is the million-dollar question. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Across from the sofa is a booth dinette. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. 01/03/2023. stands for - Class A, Class C Evolution. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. With all the family-friendly and pet-friendly features, you'll love traveling in . The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. I can only speak to the radio wiring in my coach. $97,999. The best of Class A amenities and more power than a Class B. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Onan onboard generator. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Begin with this one! Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. MSRP Price: $157,576. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. I had to send the slide out for access. Ill keep taking all suggestions and look a while longer. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Learn More Class B All warranty info is typically reserved for new units and is subject to specific terms and conditions. We are well aware that the coach is off warranty. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. The slide ran very slow, it always seems too. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. We are not responsible for any such errors and reserve the right to correct them at any time. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. We have documented the roof concerns in case it does happen to be a concern. My Thor Rize was not properly built. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. We are also providing the **** commercial vehicle center web address. This just sends them a link to it so they can take a look. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. This is an independent, unofficial site. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Another for $6,500.00 from *************** in ***********, **. Pantry. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. When searching for a service center make sure to use the filter option. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Manufacturer-provided pictures, specifications and features may be used as needed. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Please select a year to search for available owners manuals. Our BIGGEST Class C is HERE!! One is in the coach fuse panel and is marked. Largest Family-Owned RV Dealer In The Nation. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. ft. The same way they want they money on time, Included my vin number thor vegas **** 2022. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Which we received no assistance. Spoil the RV owners in your life this Christmas with some of our favorite gifts. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. I purchased unit as it comes from manufacturer with a seamless roof. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. You must log in or register to reply here. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Number Of Televisions. Thats where the water is coming in, it came that way from the factory. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Surround Sound. Most of the issues listed on pdf ************************************************************** 2021. 2003 Jazz Toy hauler 5k obo Needs work. Like most: All went so smoothly from our first email to our going through the American Canadian borders. As the smallest motorhome option, camper vans are welcome virtually everywhere. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Watch on. I was given a few numbers of service centers and I had to contact them. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Plus tax, title and license. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . Ill keep taking all suggestions and look a while longer. Thor Motor Coach's stands behind it's previous response, copied below. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. This is an independent, unofficial site. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Apparently, they couldn't come to an agreement with ****. 5 seatbelts. Please see us for a complete list of features and available options! Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. I think that is the Thor way. **** has already sent the flooring. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. This is NOT a new claim. I will say again this coach cost us 100's of thousands of dollars. Contact Us. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Make Offer. 2 tables that convert into beds. Probably have to pull radio out to find inline fuse. The issue is not closed nor has resolution been found. Also, it was pointed out to us that the flooring had already been repaired prior by someone. How can **** choose to refuse to fix this chronic and widespread issue? "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? And one, Don't Miss Paradise Oaks RV Resort In Florida. Hello all, new to the forum and a first time RV owner. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. The Border Hookups Hit The Road With A New Song. Please contact dealership to verify unit information and availability. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. The pivotal combination of large Class A amenities with more power than a typical Class B RV. THOR #2187. You might find those release tools with the manual for the radio. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Customer Reviews are not used in the calculation of BBB Rating. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Add distilled water only. Number Of Radios. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. ****** informed me that Id have to get an estimate for each of the defect items. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). we do not have any videos here. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. This is truly a manufacturer defect. I am waiting for **** to call us back. The elements cause the roof to expand and retract. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Thor Motor Coach. This has gone on for far too long. Worked with ******************* until **** when he moved to a new position. Of course, at our expense. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Call 248-662-9910 or fill out the contact form to learn more. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Did you recently have your batteries drain on you? After getting back both radios not working. We need this rv fixed asap. Just for good measure, recheck those easy to access fuses in the panel in the coach. **** had no issues resolving many of the other problems with our coach. A representative has been notified and will be with you shortly. Select the desired vehicle below to view all the recalls for that particular make & model. The retail declared our previous response as satisfactory, see below. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. For more information, visit. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Posts: 7. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? WHO IS RIGHT? You may also call **** at ************ for them to better assist you in finding service. Awning attempts to extend while driving. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in.

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